Careers in Member Services

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Looking for an entry level job or internship in member services? This is an overview of how to approach the search and a list of companies that might have relevant entry level and internship opportunities.

Even though it was a while ago, I loved the Museum of Modern Art exhibition featuring Tim Burton. It brought together over 700 examples of never-before-seen drawings, paintings, photographs, storyboards, puppets, and costumes from films like Edward Scissorhands, The Nightmare Before Christmas, and Beetlejuice, as well as from little-known personal projects showing his talent as an artist, illustrator, photographer, and writer working in the spirit of Pop Surrealism. But enough about Burton, onto MoMA. As a MoMA member you’re able to enjoy free or discounted admission to the museum’s Adult and Academic Programs as well as wide range of other programs designed exclusively for members, including exhibition previews and shopping discounts. The individuals working to make MoMA’s membership program a success are Member Services Specialists who are responsible for ensuring the happiness of the museum’s patrons.

Member Services Careers

Photo Credit: Flickr user djdroga

Member Services Career Guide Overview

  1. What a Member Services Specialist Does
  2. A Typical Day for a Member Services Specialist
  3. Salary and Career Progression for a Member Services Specialist
  4. Best Locations for Member Services Specialists
  5. Pros and Cons of Being a Member Services Specialist
  6. What You Need to Know for a Career in Member Services
  7. Member Services Resources
  8. Careers Related to Member Services
  9. Companies with Jobs and Internships in Member Services

What a Member Services Specialist Does

A Member Services Specialist focuses on growing the membership base of a particular non-profit organization by staying in touch with members and answering any questions they might have, as well as recruiting new members. Working in Member Services involves answering phones, greeting members, and processing memberships. They also assist with special program registrations and the overall planning and coordination of programs and events.

A Typical Day for a Member Services Specialist

While a typical day for a person in Member Services can vary it typically includes these tasks:

  • Greeting visitors
  • Providing information and answering questions
  • Directing visitors to appropriate staff members or departments
  • Filing and preparing department records, reports and forms
  • Copying and distributing documents
  • Mailing forms
  • Inputting data
  • Maintaining various bulletins and memoranda
  • Assisting with tours
  • Scheduling meetings
  • Distributing documents pertaining to membership
  • Brainstorming ways to keep members involved
  • Speaking out in the community
  • Creating invoices

Salary and Career Progression for a Member Services Specialist

On average a Member Services Specialist makes $45,000 per year. From there you might go on to become a Program Manager, Non-Profit ($29,955-$67,863 on average per year), and perhaps even an Executive Director, Non-Profit ($32,383 – $108,828 on average per year).

Best Locations for Member Services Specialists

Here are some good spots for a member services specialist:

  • Durham, North Carolina
  • San Francisco, California
  • New York, New York
  • Washington, DC
  • Auburn, Washington
  • Baltimore, Maryland
  • Los Angeles, California

Pros and Cons of Being a Member Services Specialist

Pros
  • Get to work with a lot of people
  • Can feel rewarding to work for a non-profit
Cons
  • Low pay
  • Customer service can be stressful
  • Tasks can seem repetitive and mundane

What You Need to Know for a Career in Member Services

To work in Member Services you’ll need to have an outgoing, friendly, professional personality to be able to provide excellent customer service. Excellent written and oral communication skills are also helpful. You may need to be proficient in Spanish, or to be able to use MS Word, Excel, Power Point and newsletter services like Constant Contact.

Member Services Resources

If member services still sounds like your cup of tea, here are a few things you should do to get started.

Required Reading

Blogs and Websites

Networking Opportunities

Job Search Resources

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Companies with Entry Level Jobs and Internships in Member Services

Academy of American Poets Logo

Academy of American Poets - The Academy of American Poets is an NYC based membership organization that is “fostering an appreciation for contemporary poetry and supporting American poets.”

See the complete Academy of American Poets profile


Grantmakers for Effective Organizations Logo

Grantmakers for Effective Organizations - Grantmakers for Effective Organizations is a DC based non-profit “committed to advancing smarter grantmaking practices that are most critical to bolstering nonprofit success.”

See the complete Grantmakers for Effective Organizations profile


MOCA - MOCA is the Museum of Contemporary Art, Los Angeles, and they are the only museum in L.A. that is entirely dedicated to contemporary art.

See the complete MOCA profile


Textile Society of America Logo

Textile Society of America - Textile Society of America is a Berkeley, CA non-profit that “provides an international forum for the exchange and dissemination of information about textiles worldwide."

See the complete Textile Society of America profile


Old Sturbridge Village Logo

Old Sturbridge Village - Old Sturbridge Village is the “largest outdoor history museum in the Northeast” and it “depicts a rural New England town of the 1830s.”

See the complete Old Sturbridge Village profile


Aircraft Owners and Pilots Association Logo

Aircraft Owners and Pilots Association - Aircraft Owners and Pilots Association is a Frederick, MD based non-profit that “is the largest, most influential general aviation association in the world.”

See the complete Aircraft Owners and Pilots Association profile


Friends of the Forest Preserves Logo

Friends of the Forest Preserves - Friends of the Forest Preserves is a Chicago, IL based non-profit that "exists because the Cook County forest preserves need help."

See the complete Friends of the Forest Preserves profile


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San Francisco Botanical Garden Society - San Francisco Botanical Garden Society is a non-profit that supports “55 acres of both landscaped gardens and open spaces" in Golden Gate Park.

See the complete San Francisco Botanical Garden Society profile


The New York Academy of Sciences Logo

The New York Academy of Sciences - The New York Academy of Sciences is a New York, NY based “international, nonprofit membership organization working to advance scientific knowledge."

See the complete The New York Academy of Sciences profile


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See the complete Council of Urban Professionals profile


Brooklyn Museum Logo

Brooklyn Museum - At over half a million square feet, Brooklyn Museum is “one of the oldest and largest art museums in the country.”

See the complete Brooklyn Museum profile


National Collegiate Scouting Association Logo

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San Francisco Village - San Francisco Village is a San Francisco, CA based non-profit that aims to keep people who are aging in their homes and active in their community.

See the complete San Francisco Village profile


Yoga Alliance Logo

Yoga Alliance - Yoga Alliance is an Arlington, VA non-profit trade association that exists “to sustain and support the field of yoga.”

See the complete Yoga Alliance profile


The Association of Junior Leagues International

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See the complete The Association of Junior Leagues International profile


Fine Arts Museums of San Francisco Logo

Fine Arts Museums of San Francisco - Fine Arts Museums of San Francisco is a non-profit that runs two separate museums: the de Young in Golden Gate Park and the Legion of Honor in Lincoln Park.

See the complete Fine Arts Museums of San Francisco profile


Chicago Architecture Foundation Logo

Chicago Architecture Foundation - Chicago Architecture Foundation is a non-profit organization that is “devoted to celebrating and promoting Chicago as a center of architectural innovation.”

See the complete Chicago Architecture Foundation profile


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See the complete Educational Alliance profile


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The Explorers Club - The Explorers Club is a NYC based non-profit "dedicated to the advancement of field research and the ideal that it is vital to preserve the instinct to explore."

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The Tech Museum of Innovation - The Tech Museum of Innovation in San Jose, CA is a "hands-on technology and science museum for people of all ages and backgrounds."

See the complete The Tech Museum of Innovation profile


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Boardsource - Boardsource is a DC based non-profit that “supports, trains, and educates more than 60,000 nonprofit board leaders from across the country each year.”

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Rubin Museum of Art - The Rubin Museum of Art in New York, NY "promotes understanding, and inspires personal connections to the ideas, cultures, and art of Himalayan Asia.”

See the complete Rubin Museum of Art profile


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MediFit - MediFit is based in Florham Park, NJ and collaborates “with clients in the design and management of their community and corporate fitness and wellness programs.

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Corporate Executive Board - If you’re fascinated by large corporations and how they work, then The Corporate Executive Board would be an excellent place to start your career.

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Check out the latest job and internship postings in member services.

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