Posted by Willy Franzen on May 29, 2008. Jobs updated daily.
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Most people like shoes. They protect your feet, offer support, and keep you warm. Some people love shoes – love them to the point that their loved ones (not the shoes) are likely worried about them. Oddly enough, the people who deeply love shoes often seem most interested in shoes that barely protect their feet, offer little support, and provide little or no warmth. We don’t really get that. Zappos.com puts these people to shame. As a company they have a shoe obsession that is far worse than that of the most Sex and the City addicted, Daily Candy reading, New York City fashionista. Why do we say that? Because Zappos.com is obsessed with everything shoes, not just the shoes of some designer whose name you’re supposed to know.
If you asked someone at Zappos what they love more, shoes or customer service, they’d probably have a hard time coming up with an answer. That’s because the Zappos equation is something like Amazing Selection of Shoes + Unparalleled Customer Service = Profit. It seems to be working, as they’re on their way to selling $1 billion in shoes this year. That’s only 2.5% of the US shoe market, but they’ve done it in 9 years. Their growth rate is excellent, and that’s why they’re doing a ton of hiring, as you’ll soon see.
The fact that customers have a year to return any shoes that they purchased from Zappos (and get the shipping paid for) is impressive, but what really knocks our socks off is the way that Zappos trains their employees. Every new hire, no matter what they were hired for, spends 4 weeks in intense Customer Loyalty training answering phones in the Zappos call center. About a week into the training period Zappos offers their new hires an incentive – a $1,000 incentive – to quit. Yes, they bribe their newly recruited people to take their first week’s salary plus a cool $1,000 and run (hat tip to What Would Dad Say although it seems like he got a few things wrong judging from the Harvard Business Review article on Zappos’ HR practices that he linked to as the original source). Zappos figures that if someone values $1,000 now more than a future career at Zappos, they’re not the right type of person for the job. It may sound like an expensive proposition, but it’s a lot less expensive than hiring someone who is not fully committed to the company’s customer service principles.
Considering many people choose not to take the deal and stay with Zappos after the first week, it’s obvious that the company is offering a unique and exciting work experience. If you still need more convincing, you can read employee perspectives in the Inside Zappos Blog, look at photos and videos from Zappos’ Halloween 2007, watch Zappos YouTube videos, keep up with Zappos Employee Tweets on Twitter, follow the Zappos CEO’s Twitter account, or just look at cute pictures of the pets of Zappos customers.
Now that you’re totally convinced (if you’re not, the links at the end of the post will give you even more opportunities to research Zappos), here are the jobs at Zappos that we think might be considered entry-level or appropriate for a new college grad. In Henderson, NV you could get offered $1,000 to quit being a Financial Analytics Manager, Editing Assistant (labeled as Intern, but looks to be an entry-level job from the description), Front-End Developer, User Interface Designer, Web Content Strategist, Web Designer, Recruiting Assistant, Merchandise Planning Analyst, Merchandise Planning Coordinator, Merchandising Assistant – Clothing and Toys, Merchandising Assistant – Performance Bags, Merchandising Assistant – Private Label, Merchandising Assistant, Designer Footwear, Project Manager, Performance QA Engineer, QA Engineer, or a Software Engineer. In Shepherdsville, KY they’ll offer you $1,000 to quit being a Recruiting Assistant, Photographer Assistant, or Software Engineer. You can find more detailed information about each of these positions on Zappos’ Jobs page. Although their site is a bit cluttered looking, they do a great job of getting across information about each job. Our only complaint is that some of the items in the descriptions are a bit redundant, which can be confusing – especially in terms of what experience is required for each job.
Now go get researching so that you can say, “I turned down $1,000 to quit my new job after a week.”
Links to Help You Begin Your Research
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I can’t believe nobody has posted a comment yet! Thanks for featuring Zappos! I love them and have been a customer for over a year now! I’ve called their customer service number a few times and never was put on hold. They people I talked to were very nice and helpful, you could easily tell they’re smiling behind those voices! I read the Harvard article was impressed with how courageous they are in changing the customer service industry. I wish other companies would follow suit. I would love to work for them! :D
wow I want to intern there. I have heard alot about this company
I have an inteview there soon! any tips??